Terms of service · Observiant

Last revised: 2026-09-22

I. Definitions

The following Terms of Service are an agreement between Filip Hruška (Herein referred to as "Observiant", "us", "we") and "you", the customer. By using services provided by Observiant, you agree to abide by these Terms of Service and our Privacy Policy (together, the "Terms"). Observiant reserves the right to modify these Terms as needs change or arise. Any changes will be communicated to our customers in advance.

II. Account Registration

In order to receive a service you need to be at least 18 years old and provide valid billing details on the order form. You may be subject to additional screening procedures at order time to prevent abuse and fraud. We reserve the right to refuse you a service for any reason.

III. Refunds

In case you are not satisfied with our services, you can request a refund within 14 days since the service was provisioned by contacting our support, and all charges will be refunded. Refund requests made at a later date may not be honored.

IV. Service

Observiant aims to provide reliable service, and we do everything possible to maximize uptime. Availability of customer environments under 99% annually may be compensated with a refund of up-to 50%. No guarantees are provided as to the reliability of the data presented due to the nature of it.

V. Billing

All billing data can be managed using our secure billing portal at https://my.observiant.com. We do not store nor process any sensitive payment data (such as credit card numbers) in our systems, they are handled by third party payment gateway providers.

Payment providers that are in use:

Stripe

In the event the customer opens a dispute or a chargeback against Observiant, we will suspend all services on the account and consider the account in bad standing. Please do contact our support first if you have any concerns instead.

VI. Cancellation

Service cancellation can be done by logging into our customer portal and following the steps for cancellation of subscription. Paid packages are then normally cancelled at the end of the billing period.

VII. Service termination

Upon termination, all related data is destroyed within 60 days. Billing-related data will be retained to satisfy legal and tax requirements of data retention.